The Revenue Agency deems the phone services particularly important in facilitating relationships with the citizens. Help and a wide range of information on taxes are available over the phone making it unnecessary to call at the local tax office.
Operator-staffed Call Centres are open Mondays to Fridays 9 a.m. to 5 p.m., and Saturdays 9 a.m. - 1 p.m. (in certain cases also evenings and on public holidays).
Call Centres provide taxpayers with basic information regarding their records and in less complex cases can correct errors and annul administrative measures (issue of payment forms etc.) if found unlawful.
Call Centres are gradually being turned into Contact Centres -facilities that enable the taxpayer to use alternative means of communication to the telephone such as fax, web etc.
This is an automatic information service which provides:
Booking Centre (CUP), for booking an appointment at one of the Agency offices.