Help line

The Revenue Agency deems the phone services particularly important in facilitating relationships with the citizens. Help and a wide range of information on taxes are available over the phone making it unnecessary to call at the local tax office.

Operator-staffed Call Centres are open Mondays to Fridays 9 a.m. to 5 p.m., and Saturdays 9 a.m. - 1 p.m. (in certain cases also evenings and on public holidays).
Call Centres provide taxpayers with basic information regarding their records and in less complex cases can correct errors and annul administrative measures (issue of payment forms etc.) if found unlawful.
Call Centres are gradually being turned into Contact Centres -facilities that enable the taxpayer to use alternative means of communication to the telephone such as fax, web etc.

This is an automatic information service which provides:

  • PIN numbers required to access Agency online services. PIN numbers can also be requested via Internet
  • details on tax returns and tax amnesty notices: the service is reserved for intermediaries authorised to manage electronic pre-notifications (s.c. “preavvisi telematici”)
  • information on personal income (IRPEF) tax refunds from 1983 to 1999 (access requires a PIN code converted into numbers)
  • conversion of tax code into numbers
  • duplicate plastic card reflecting the tax code
  • forms, guides and calculation tables
  • check of VAT registration of EU subjects. Check is possible by inserting the VAT number and international telephone code of the subject’s country of residence.

Booking Centre (CUP), for booking an appointment at one of the Agency offices.